S A R A T H I   H O S P I T A L

Privacy Policy

Privacy Policy

Sarathi Hospital respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the steps we take to protect it.

By using the Sarathi Hospital website, you acknowledge that you have read and understood this Privacy Policy.

1. About Sarathi Hospital

Sarathi Hospital is a surgical and minimally invasive hospital located in Vastral, Ahmedabad, Gujarat. The hospital provides surgical treatment and advanced laparoscopic and minimally invasive surgical care under the medical guidance of Dr. Raj Patel, M.S. Surgeon.

Our website is intended to provide information about our hospital, surgical services, treatments, doctors, facilities, and ways to contact us.

2. Information We May Collect

Depending on how you use our website, we may collect information that you voluntarily provide to us, including:

  • Your name
  • Mobile or telephone number
  • Email address
  • Appointment-related information
  • Enquiry details
  • Information included in your message
  • Medical or health-related information that you voluntarily choose to share with us
  • Any other information you provide through our website forms or communication channels

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, approximate location, and information about how you interact with the website.

3. Information Submitted Through Website Forms

If you submit an enquiry, appointment request, contact form, callback request, or another form available on our website, we may use the information you provide to respond to your request.

Please avoid submitting unnecessary sensitive medical information through a general contact form unless it is specifically requested or required for your enquiry.

Submitting an online form does not by itself confirm an appointment, diagnosis, admission, surgery, or treatment.

4. Medical and Health Information

You may choose to provide information about your symptoms, previous treatment, diagnosis, medical history, reports, or other health-related matters when communicating with Sarathi Hospital.

We use such information only for legitimate purposes connected with responding to your enquiry, coordinating communication, appointment-related requirements, or providing healthcare services where applicable.

The website should not be used as a substitute for an in-person medical consultation.

5. How We Use Your Information

Sarathi Hospital may use the information collected through the website to:

  • Respond to your enquiries
  • Contact you regarding an appointment request
  • Provide information about our surgical services
  • Respond to requests for a callback or consultation
  • Communicate with you regarding hospital services
  • Improve our website and user experience
  • Understand website usage and performance
  • Maintain website security
  • Prevent misuse, fraud, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We will use personal information only for legitimate and relevant purposes.

6. Communication With Patients and Visitors

When you provide your contact details, Sarathi Hospital may contact you using the details you have provided to respond to your enquiry or appointment request.

Depending on the information available to us, communication may take place through telephone, WhatsApp, SMS, email, or other appropriate communication methods.

You may request that we stop certain non-essential communications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and help us improve the user experience.

Cookies may be used for purposes such as:

  • Website functionality
  • Security
  • Website performance
  • Analytics and traffic measurement
  • Understanding how visitors use our website

Some cookies may be provided by third-party services used on our website. Your browser may allow you to control or delete cookies through its settings. Disabling certain cookies may affect some website functionality.

8. Analytics and Third-Party Services

We may use third-party services to help us understand website performance, measure traffic, maintain security, or provide specific website functionality.

These services may process certain technical or usage information in accordance with their own privacy policies and terms.

Where third-party services are used, Sarathi Hospital takes reasonable steps to use reputable services and limit information sharing to what is reasonably required for the relevant purpose.

9. Sharing of Personal Information

Sarathi Hospital does not intend to sell your personal information.

We may share information where reasonably necessary with:

  • Healthcare professionals involved in your care
  • Service providers supporting our website or communication systems
  • Technology, hosting, analytics, or security providers
  • Authorized personnel handling enquiries or appointments
  • Government authorities or other parties where disclosure is required by applicable law

We aim to limit disclosure of personal information to what is reasonably necessary for the relevant purpose.

10. Protection of Your Information

Sarathi Hospital takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through unsecured communication channels unless necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, respond to enquiries, maintain appropriate records, comply with legal requirements, resolve disputes, or protect our legitimate interests.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

12. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request information about how your personal data is handled, request correction of inaccurate information, or request deletion or withdrawal of consent where applicable.

Requests relating to personal information may be made using our official contact details.

We may need to verify your identity before processing certain requests.

13. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable law and any consequences of doing so.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

14. Children’s Privacy

Our website is intended for general healthcare information and communication. We do not knowingly request unnecessary personal information from children.

Where healthcare communication concerns a minor, information should be provided by or with the involvement of an appropriate parent, guardian, or legally authorized person, wherever required.

15. External Websites

Our website may contain links to external websites, social media platforms, maps, or other third-party services.

Sarathi Hospital is not responsible for the privacy practices, content, security, or policies of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

Sarathi Hospital may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact Sarathi Hospital through the official contact details provided on our website.

Sarathi Hospital

Vastral, Ahmedabad, Gujarat, India

Website: https://sarathihospital.net/

For privacy-related enquiries, please use the official contact information available on our Contact page.

18. Consent

By using our website or voluntarily submitting your personal information through our website forms, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described above, subject to applicable law.

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